General help
info@reisenpartner.com
Use this for account questions, broken links, page issues, or anything that feels unclear while browsing.
Support overview
One inbox for browsing questions, booking handoff, and missing details
Keep the message simple. A page link, a screenshot, and a short note about what felt off is usually enough for us to help quickly.
Booking questions
Same inbox, one thread
If you were redirected to a booking partner and need help understanding the next step, use the same email so the full context stays in one place.
Response window
Usually within 24 hours
We keep replies concise and practical, with a focus on resolving the issue instead of sending generic help text.
Frequently asked
What does ReisenPartner actually do?
ReisenPartner helps you compare stays, destinations, and travel ideas before you commit. We focus on discovery and decision support, then hand you off to a booking partner when you are ready to complete a reservation.
Can I book directly on ReisenPartner?
Not at the moment. When you select a stay or deal, you may be redirected to a partner site to complete booking, review rates, and confirm the final property policies.
Why does the price sometimes change after I click through?
Rates can shift because partner inventory, taxes, cancellation conditions, and room options update in real time. The final amount is always determined on the partner page before payment.
How should I compare two similar stays?
Start with cancellation flexibility, total nightly cost, neighborhood fit, check-in rules, and the type of trip you are planning. A lower price is not always the better option if transport time or guest rules work against your trip.
Who should I contact about a confirmed reservation?
If the reservation was completed on a partner site, the fastest route is usually the booking partner or property directly. Their confirmation email should contain the booking reference and support channel tied to that reservation.
Can I suggest a feature or report missing information?
Yes. Send the page link, what you expected to see, and what felt incomplete. That gives us enough context to improve the experience without forcing you into a long support exchange.